Account deletion
You can permanently delete your Keilo account and the personal data linked to it. This page explains how to request deletion, what is removed, and what may be kept for integrity of match history.
How to delete your account
In the Keilo mobile app
- Open the app and sign in.
- Go to Profile, then Settings.
- Tap Delete account and confirm.
On the Keilo website
- Sign in with the email linked to your account.
- Return to this page and use the Delete account button below.
- Confirm the deletion when prompted.
If you no longer have the app installed
Contact us via the Contact page and choose Account deletion as the reason. We will help verify your identity.
Contact usData that is deleted
- Your login credentials and email address.
- Your player or club profile (display name, avatar, bio, social links, and contact details).
- Uploaded images and files stored for your account.
- Favorites, open lobbies you own, and other personal preferences tied to your account.
Data that may be kept
Some information may remain in anonymized form so match results and tournament records stay consistent for other players and organizers:
- Match results and rankings, without your name or profile identifiers.
- Tournament or club records where your participation is part of an official result sheet.
Processing time
Timing depends on how you request deletion:
- In the Keilo app or on this page while signed in: deletion runs as soon as you confirm. Your login and personal profile data are removed right away.
- Via the Contact form (for example if you no longer have the app): we first verify that the request comes from the account holder. We then process deletion as soon as possible, and within 30 days at the latest.
- Backups and logs that no longer contain personal identifiers may be purged according to our standard retention schedule.